Omnichannel service
All your customer service in a single inbox.
More than 20 native channels, with one history per customer — not one per channel. Switching channels mid-conversation does not open a second session.
- 20+
- native channels
- 4
- channel families: messaging, voice and video, public and reputation
- 1
- history per customer, on any channel
- 99.99%
- availability under a contractual SLA
Channels
Four families, one queue.
Messaging
WhatsApp · Instagram Direct · Facebook Messenger · Telegram · Apple Business Chat · Webchat · Email · SMS
Voice and video
Landline and mobile · WhatsApp voice · Video calls
Public
Posts and comments on Facebook, Instagram, X, LinkedIn and YouTube
Reputation
Google Business (chat, questions and reviews) · Reclame Aqui · Procon · App Store · Play Store
All of WhatsApp, in a single history.
Conversations, transcribed voice notes, voice calls, campaigns and bots — all in the same history.
93% of Brazilians online. Statista, cited in the Dialogi Offer Definition v2.0.
Public complaints, handled as conversations.
Reclame Aqui, Procon, Google and app stores enter the same service queue — with the customer's same history.
Phone and WhatsApp in the same history as chat.
Inbound and outbound calls, landline and mobile, with a carrier included or your own.
Reaching out first is customer service too.
Appointment reminders, purchase confirmations, delivery notices, collections, cart recovery and campaigns go out from the same platform — and the customer's reply lands in the same agent queue.
A queue, the history and wrap-up on the same screen.
Every channel arrives in a single queue, distributed by queue and priority to whoever is available — nobody hand-picks, and urgent cases don't wait behind simple ones. Next to the conversation, the customer's history on any channel; below it, wrap-up by request type, which is what closes the session.
Live without installing anything.
The platform runs in the browser, in a multi-cloud environment and a Tier III datacenter, with 99.99% availability under a contractual SLA. Opening a new agent seat means granting access, and the team learns through video training, without waiting for an in-person class.
Availability · 30 days
live
FAQ
What people usually ask.
No. The session is the conversation, on any channel. Switching channels halfway through does not open another one.
No. The connection is made through the broker you already use, or an approved one: Meta, Infobip, Twilio, Zenvia, Botmaker, Positus, Dialog360, Tyntec, Syniverse, CM and Smarters, among others.
Yes. Reclame Aqui, Procon, Google Business and App Store and Play Store reviews arrive in the same service inbox, with the customer's history.
Yes. Voice can come with a carrier included or with your own.
No. The platform runs in the browser, in a multi-cloud environment, with no on-premises infrastructure and no new requirements on the agent's computer.
Automatically, by queue and priority. The conversation goes to whoever is available in that queue, instead of someone hand-picking.
Wrap-up. The agent classifies the case by request type right on the screen, and that's what closes the session — switching channels halfway through doesn't open a second one.
On the same platform
The three modules run together, with nothing underneath.
Dialogi doesn't need another platform to work. Customer service, channels, automation and analytics read the same conversation.
Which channel do you want to connect first?
