Repetitive requests are solved in the channel. Everything else reaches a person with context.
Assistants trained on your company's documents, no-code bots and tools that help the agent while the conversation happens.
- 4s
- of audio to verify identity with voice biometrics
- 24/7
- service from the assistant, by text and by voice
First to respond
An assistant that solves, not a menu that brushes customers off.
The assistant serves customers in the channel, by text or by voice, using what's in your company's documents. When a request calls for an action, it carries it out and closes the case; when it shouldn't solve something on its own, it hands it over with context.
- 01
Answers with your policy, by text or by voice
Answers come from the products, services and policies you upload, not from an open internet search. It is the same assistant in chat and on calls, with no numbered IVR menus.
- 02
Solves end to end
Duplicate bills, exchanges, rescheduling: when a request depends on a system, the assistant performs the action and finishes the job, instead of opening a ticket for someone to handle later.
- 03
Flows without a developer
The people who know the operation create, adjust and publish flows in a visual interface. Changing an answer is no longer a request to the tech team.
- 04
Gets better with every conversation
Every interaction teaches the assistant about your operation's questions, especially the ones it had to hand over.
What helps the agent
When the conversation reaches a person, it arrives ready.
While the conversation happens, Dialogi clears language, audio, documents and security questions out of the way. The person is left with what only a person can solve.
- 01
Two-way translation
The customer writes in Spanish, the agent reads and replies in English, and the message goes back in Spanish. All on the same screen, with no translator open on the side.
- 02
Voice notes that arrive as text
The three-minute voice note arrives transcribed. The agent understands the issue in seconds and only listens to the recording if needed.
- 03
Documents that become text
A receipt, a medical order or a photographed document becomes text. Nobody types in what is in the photo.
- 04
Identity confirmed by voice
Four seconds of audio are enough for voice biometrics to confirm who the customer is. The list of security questions disappears.
When the conversation changes hands
The customer doesn't repeat what they already said.
The conversation moves from the assistant to a person, from one team to another, from text to video, and everything already said goes with it.
- 01
Raises its hand and hands over with a summary
At the points your operation defines, like a request outside the policy or a sensitive subject, the assistant asks for help and hands the conversation to a person. Whoever takes over gets the summary, the history and the identity already verified, and starts solving, not asking.
- 02
Transfer to another team or partner
The conversation moves on to another team or to a partner, along with the path it has taken so far.
- 03
From chat to video
When you need to see what the customer is showing, the conversation becomes a video call, without starting over and without sending a link through another channel.
FAQ
What people usually ask.
No. It answers based on the documents your company uploads, and follows the instructions you define.
No. Flows are created and published in a no-code interface, by the people who know the operation.
When the subject requires it, according to the flow you configure. The person receives the conversation with a summary and history.
Several languages, in both directions: the agent reads the message in their own language and the customer receives the reply in theirs.
On the same platform
The three modules run together, with nothing underneath.
Dialogi doesn't need another platform to work. Customer service, channels, automation and analytics read the same conversation.
See Dialogi in your operation.
