Healthcare
In healthcare, accessible and humane service builds trust.
Efficient solutions strengthen the bond with patients, with care and attention in every interaction.
- Assistant · 10 p.m.
- Appointment moved to Thursday at 9 a.m.
- Translated from Spanish
- ¿Puedo cambiar mi cita? → Can I reschedule?
Photo: Magnific
What the market shows
- 92%
- of healthcare organizations see digitalization as essential to the patient experienceHIMSS Global Health Survey, 2023
- 40%
- of patients prefer digital interactions for initial consultationsAccenture Healthcare Study, 2023
Before and after
Patient service, with and without Dialogi.
- Scheduling only during business hours
- Foreign patients with no service in their language
- A patient's long voice note someone has to listen to
- Medical orders sent as photos and typed in by hand
- Triage, scheduling and guidance 24/7
- Two-way translation, on the same screen
- Voice notes transcribed in the chat
- Text extracted from the image for the front desk
A day in the operation
Care that doesn't depend on the time or the language.
Patients don't choose when they need help, or the language they speak. Dialogi keeps service open when the clinic is closed and understands those who don't speak your language.
Morning
Guide patients with their record at hand
Integration with medical records brings into the conversation the context the front desk needs to guide the patient safely. The guidance is administrative: schedules, exam preparation and scheduling rules.
Hand over to the front desk without the patient repeating
When the matter calls for a person, the conversation goes to the front desk with a summary. The patient does not repeat what they already told the assistant.
Afternoon
Understand patients in any language and format
A message in Spanish arrives translated, a voice note arrives transcribed and a photographed medical order becomes text ready for scheduling.
Evening
Book an appointment at 10 p.m.
Assistants and bots handle triage, scheduling and patient guidance at any time, based on the rules your institution defines. Rescheduling an appointment at ten at night no longer depends on someone being on shift.
In practice
An after-hours reschedule, without waiting for the next day.
- WhatsApp
The patient writes at 10 p.m.
In Spanish, asking to reschedule the appointment. The message arrives translated.
During the conversation
- WhatsApp
The assistant replies
Based on the clinic's scheduling rules, it offers new times in the patient's language.
During the conversation
- WhatsApp
The medical order is read
The patient sends a photo of the order, and the text becomes available to the front desk.
- Platform
The front desk takes over in the morning
If a person is needed, the conversation arrives with a summary and history. The patient repeats nothing.
During the conversation
The modules behind it
What runs behind every patient interaction.
FAQ
What people usually ask.
It answers based on the documents your institution uploads (schedules, exam preparation, scheduling rules) and follows the instructions you define. When the matter requires it, the conversation goes to a person.
Yes. Translation works in both directions: the team reads in its language and the patient receives the reply in theirs.
Dialogi integrates with medical records and offers an open API to connect other systems.
Talk to people who know healthcare.
