Retail
In retail, fast and personalized experiences sell more.
Connected customer service sets brands apart in a competitive, fast-moving market.
- Instagram → WhatsApp
- Same customer, same history
- Dialogi Assistant
- Yes, you can! Exchanges are accepted within 30 days, with the receipt.
Photo: Magnific
What the market shows
- 73%
- of consumers use multiple channels before buyingRetail Dive Consumer Survey, 2023
- +30%
- operational efficiency with automation and AIDeloitte Retail Study, 2023
- +15%
- conversion in online salesDeloitte Retail Study, 2023
Before and after
Your store customer service, with and without Dialogi.
- Question on Instagram, purchase on WhatsApp, two histories
- Abandoned carts with no follow-up
- Exchange questions waiting for an agent
- Campaign sent and replies lost
- App Store and Google reviews left unanswered
- One history per customer, on any channel
- Automated re-engagement to complete the purchase
- An assistant that answers with the store's policy
- Replies land in the same service queue
- Reviews in the same queue
A day in the operation
From the first click to the repeat purchase, in the same conversation.
The customer asks on Instagram, comes back on WhatsApp and leaves a review on Google. Dialogi brings it all into a single conversation, with the same history from the first click to the repeat purchase.
Morning
Send the delivery notice and get the reply
Delivery notices and coupons go out from the same platform, and the customer's reply lands in the same queue. The question about the delivery time becomes a conversation, not a lost message.
Continue the conversation on any channel
The customer starts on Instagram and continues on WhatsApp without opening a second conversation. The history comes along, and the agent sees the whole path, not just the last message.
Afternoon
Answer exchange and delivery questions right away
The assistants answer questions about exchanges, delivery and products based on the store's documents, at any time. The question that was holding up the purchase gets resolved without waiting for an agent.
Reply to reviews without leaving the queue
Google Business, Reclame Aqui and App Store and Play Store reviews arrive in the same inbox. A negative review is answered by the agent, with the customer's history on screen.
Evening
Adjust the campaign based on how customers respond
Sentiment analysis reads how customers react to campaigns and sales conversations. Messaging adjusts to what they actually say, not to what people imagined they would feel.
Bring back customers who left their cart
A customer who left their cart receives a reminder to complete the purchase, and their reply lands in the same service queue. If they have a question, someone answers right there.
In practice
A question on Instagram that ends in a purchase.
- Instagram
The customer asks about the size
The assistant answers with the store's size chart.
During the conversation
- WhatsApp
She comes back on WhatsApp
The conversation continues in the same history, without opening a second session.
During the conversation
- WhatsApp
The exchange question is resolved
"Yes, you can, within 30 days with the receipt." The assistant answers with the store's policy.
During the conversation
- Platform
The team sees what worked
Classification and sentiment for every conversation, to fine-tune campaigns and service.
After the conversation
The modules behind it
What runs behind every sale made in conversation.
FAQ
What people usually ask.
Dialogi integrates with Salesforce, Microsoft Dynamics, Zendesk, ServiceNow and Oracle, and offers an open API to connect e-commerce, ERP and other systems.
Dialogi re-engages customers who abandoned their cart so they complete the purchase.
Yes. Google Business and App Store and Play Store reviews arrive in the same service inbox.
Talk to people who know retail.
