Dialogi

AI-powered customer service platform

Every conversation becomes a result.

Dialogi isn't a layer on top of your customer service: it is the customer service. The queue, the agent's desk, the AI and the analytics in a single platform.

Book a demoSee the platform
  • No-code
  • No activation fee
  • 99.99% SLA

One platform

From first contact to evaluation, one conversation.

The channel, the assistant, the agent and management work together, without switching systems.

See how it works

Customers who trust Dialogi

  • Conexión TS
  • Nuveto

Developed by SigmaCX.

Before and after

Your operation, with and without Dialogi.

Before
  • One screen open for each channel
  • A three-minute voice note someone has to listen to
  • A customer who writes in Spanish and waits
  • A bot that says "press 1"
  • A customer who repeats everything when they reach a human
  • Quality measured by sampling
With Dialogi
  • More than 20 channels in a single inbox
  • Voice notes transcribed in the chat
  • Two-way translation, on the same screen
  • An assistant that answers using your company's documents
  • Handoff with summary and history
  • 100% of conversations evaluated against your criteria

On the other side of the screen

While the customer talks, the agent already sees everything.

The customer writes in Spanish, sends a voice note of almost three minutes and is already frustrated. On the agent's screen, the message arrives translated, the voice note transcribed and the sentiment flagged.

  1. the message arrives translated
  2. the voice note transcribed
  3. the sentiment flagged

How it works

Serve, automate and monitor.
All in one place.

The agent's desk, channels, automation and analytics on the same conversation. Dialogi works on its own, with no other system underneath.

  • 01

    Omnichannel service

    More than 20 channels in a single queue, with the customer's history next to the conversation — not one per channel.

    See Omnichannel service
20+
native channels in a single inbox
4s
of audio to verify identity with voice biometrics
100%
of interactions evaluated against your criteria
99.99%
availability under a contractual SLA

Industries

Ready for the way each industry serves its customers.

In finance, trust and efficiency are strategic.

Fast, secure and personalized service strengthens credibility and builds loyalty in a competitive market.

  • Voice biometrics verify identity quickly and securely.
  • Personalized service, adapted to each customer’s needs.
  • Sentiment analysis to adjust the response during the conversation.

See Financial Services

81%
of customers expect to resolve financial matters quickly through digital channels.PwC Global Financial Services Survey, 2023
up to 25%
reduction in operating costs with integrated digital service.McKinsey Insights, 2023

Security

End-to-end security.

Built on the controls of the ISO 27001 standard, with your data under the rules your operation requires.

See the Privacy Policy

ISO 27001 controls

Information security management

LGPD and GDPR

Compliance with both regulations

Encryption

End to end, in every interaction

Tier III datacenter

Certified, with a 99.99% SLA

Integrations

Connects with what you already use.

Multi-cloud, with no on-premises infrastructure and no new requirements on the agent's computer.

  • Salesforce
  • Microsoft Dynamics
  • Zendesk
  • ServiceNow
  • Oracle
  • Open API

Resources

Go deeper.

Articles: CX, applied AI and operations

What's changing in customer service, explained by people who run operations.

Go to the blog

How to start

Get started in three steps.

  1. Book a demo

    With your channels and, if you like, one of your real conversations.

  2. Connect your channels

    No code and no on-premises infrastructure. On WhatsApp, with the broker you already use.

  3. Start serving customers

    No activation fee, with video training included.

Book a demo

FAQ

What people usually ask.

Dialogi is SigmaCX's standalone customer service platform: the agent's desk, the channels, automation and analytics in one place, with no other platform needed underneath. For companies that already use another customer service platform and want to add SigmaCX's intelligence to it, there is Sigma Suite.

A conversation. It can be started by the customer or by the company, handled by a bot or a person, on any channel, and it ends when it is wrapped up. Switching channels halfway through does not open a second session.

No. The integration is done through an approved broker — Meta, Infobip, Twilio, Zenvia, Botmaker, Positus, Dialog360, Tyntec, Syniverse, CM and Smarters, among others. If you already use one of them, we connect with what you have.

Yes. Dialogi integrates with Salesforce, Microsoft Dynamics, Zendesk, ServiceNow and Oracle, and offers an API to connect CRMs, ERPs and other communication platforms not on the list.

The standard package has no activation or implementation fee — the platform is no-code and gives your team autonomy. If the project calls for specific integrations or flows, consulting services can be hired separately. Video training is free.

Translation works in several languages, in both directions: the agent reads the customer's message in their own language and the customer receives the reply in theirs.

The platform runs in a multi-cloud environment, hosted in a Tier III datacenter, with no on-premises infrastructure. Interaction metadata is stored for one year, and files exchanged in conversations can stay in your company's own cloud.

See Dialogi in your operation.

Book a demoTalk to a specialist