Channels, systems and conversations together. No more switching screens.
Your team already plays.Now it levels up.
Dialogi turns your KPIs into clear progress, so performance is easy to see, measure and celebrate.
All your customer service in one place.
Bring messaging, voice, video, documents, bots and agents together in one platform.
Text, voice, video and documents become context, so every answer makes sense.
Less manual work for your team. Faster, more human service for every customer.
Teams work with targets, but targets alone do not motivate people.
Dialogi turns everyday metrics into clear goals, visible progress and better habits. The result is higher productivity, quality and performance.
BeforeCurrent situation
One final number at the end of the month
0pts
Monthly goalNo reading until close
No clear view of progress.
Good work often goes unnoticed.
AfterWith gamification
Live progress, all month long
0pts
Level 5
Goal beaten
Every metric your team already tracks becomes visible progress.
People get recognition when the result happens.
9:41
4ºLaura Couto
3250
You are performing 17% better than last week!
AllWeekMonthSeasonal
Multitask
3D 4HHandle three conversations at once without leaving anyone waiting.
Persistent
21D 15HGo back to the customer who never replied. Two tries already count.
Call Champion
12D 8HEnd the day with the most calls resolved.
Clean Wrap-Up
7HLog every conversation with the right reason code.
Always On
2D 9HCover a full shift without letting the queue stall.
Missions
Everything you do today adds to your XP.
At the end of the shift, Dialogi adds it all up automatically. The metrics you already track become XP right away, with no waiting until the end of the month.
XP
Level
06
Veteran
▲ next level · 3.800 XP
- Conversations closed+320
- Solved on first contact+180
- Mission: Multitask+120
- Logged with the right reason code+90
- Top rating from the customer+240
- Customer said thanks at the end+200
- Three days hitting target in a row+140
- Cleared the queue before the hour+180
- Afternoon shift bonus+260
Watch gamification in action.
Three areas and the metrics each one improves.
Gamification does not add new metrics. It gives new meaning to the ones you already track.
Area in focus01 / 03
Builds engagement
People take part without constant reminders.
What changes in the operation
1Buy-in on goals and metricsGoals stay clear and visible every day.
2Active participation in internal campaignsMore people join in without needing to be chased.
3Less manual follow-up from supervisorsThe team gains more autonomy.
What changes in the operation
01Buy-in on goals and metricsGoals stay clear and visible every day.
02Active participation in internal campaignsMore people join in without needing to be chased.
03Less manual follow-up from supervisorsThe team gains more autonomy.
No add-on. Just Dialogi.
Gamification, built right in.
No extra module, no outside tool and no integration to maintain. Dialogi uses the metrics you already track, right where customer service happens.
Final mission+400 XP
Turn KPIs into better habits and better results.
See how Dialogi brings gamification to the metrics your team already tracks.
- Connected targets+100 XP
- Continuous recognition+100 XP
- Measurable results+100 XP
30Reach the maximum level
Talk to our team and reach the top level in your operation.
Level 29Level 30
Reward 3.250 + 400 XP